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Mental Health Teleconference Minutes- 28th April 2009
 
Meeting began at 3.00pm EST
 
Attendance:
Paula Hanlon (NSW), Cindi Rees (NSW), John Clark (NSW)
 
ACHS:
Laurie Leigh (Executive Director – Customer Service), Claire Lawrence (Surveyor Resource Coordinator)
 
Apologises:
Rick Austin (QLD), Desley Casey (NSW), David Poon (QLD),Wayne Chamley (VIC), Debbie Waddingham (WA), Catherine Roper (VIC),Janie McMahon (SA) Darrel Smith (VIC), Brendon Weavers (QLD), Debbie Waddington (WA), ), Karen Walkerden (CSM),
 
 
Schedule for 2009
  • Aim to get all consumer surveyors to attend the NSW Surveyor Development day on Thursday 10th September 2009.
 
Availability for 2009 surveys
  • Please inform Claire Lawrence of which months and preferred number of day surveys you would be able to assist on.
Issues Raised
  • The surveyors raised the issue of an extra training day for Mental Health Surveyors.
  • The surveyors can advise Claire Lawrence of any coordinators or surveyors they  would rather not be on a team with if they have previously experienced a problem. This will be kept confidential.
  • The question of  what  Standards should be assigned to the Mental Health Consumer as raised? This should be done in collaboration with the survey coordinator. The MH Surveyor can survey to the standards that they feel confident in doing. Often this involves the consumer participation or rights& responsibilities standards.
  • Why do IDR Mental Surveys start later than OWS or PR?
    • The reason is so the IDR Mental Team gets to be involved in the summation. Previously IDR mental Health team started on the same day and the ACHS received complaints from the team that it was unsatisfactory to leave before the summation. Organisations also request that the IDR team start sightly later for this reason.
  • Scoping of Mental Health to include community services? This is done by the CSMs when they receive an application form which included community services.
  • Mental Health coordinators to be aware of more verification time at the end of the day?
  • Report Writing- Assistance with typing up written reports is available from the ACHS if needed.
 
Karen Walkerden is the new designated ACHS Customer Service Manager to discuss any issues that occur with mental health consumer surveyors after each survey. Her email is kWalkerden@achs.org.au
 
 
Next Teleconference
 
Tuesday 28th July at 3pm EST
 
NSW / QLD /TAS /VIC - 3pm
SA – 2.30pm
WA – 1pm
 
 
  
    
 
 
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