The Department of Human Services (Victoria) funds organisations
to provide a broad range of services across the Disability
Services, Housing and Community Building, and Children, Youth and
Families divisions and the Office for Women's Policy, Office for
Youth, Office for Disability and Community Participation
The standards are a single set of service-delivery quality
standards for service providers.
Aims of the standards and review process
The standards and the review process support the One DHS
strategy by seeking to ensure that people experience the same
quality of service no matter what service they are accessing.
These processes aim to:
- Embed and promote rights for people accessing services
- Assure the community and partners that organisations are
providing services that meet client's needs
- Develop a common and systemic approach to quality review
- Build greater transparency in quality requirements between the
department, service provides clients and the community
- Enable service providers to select an independent review body
from an approved panel that meets their requirements and
- Foster a culture of continuous quality improvement that is
embedded in everyday practice and supports the meaningful
participation of people in giving feedback about the services they
require and the quality of services they receive
- Use the experience of independent review bodies to review the
core business functions of organisations, thus discontinuing the
department's specification of governance and corporate
- Reduce red tape to help ensure service providers have more time
and resources to provide services by reducing the number of
standards indicators and quality reviews.
Overview of the standards
||Empowerment- People's rights are promoted and upheld.
||Access and Engagement- People's right to access transparent,
equitable and integrated services is promoted and upheld.
||Wellbeing -People's right to wellbeing and safety is promoted
||Participation -People's right to choice, decision making and to
actively participate as a valued member of their chosen community
is promoted and upheld.
The Department of Human Services Standards evidence guide can be
downloaded from: www.dhs.vic.gov.au
For more information on the Department of Human Services
Standards including survey requirements, please contact an ACHS
Customer Services Manager on firstname.lastname@example.org or phone ACHS on
02 9281 9955.
Last Review Date 18 March 2013