What is a Surveyor?

An Australian Council on Healthcare Standards (ACHS) accreditation surveyor is a health care professional trained by ACHS, to assess the performance of health care organisations against the standards of our accreditation framework (EQuIP) and the National Safety and Quality Health Service (NSQHS) Standards.

The total surveyor workforce consists of around 400 experienced, senior health care practitioners (Directors, Executives and Medical Doctors) with recent and broad experience in health care. Surveyors must have a strong working knowledge of health care accreditation frameworks and quality improvement.  

The majority of surveyors are employed full-time within the health care sector and receive support from their employer to survey for ACHS.  We have a number of coordinators with the aim of increasing inter-rater reliability (the consistency of decisions regarding assessment against accreditation standards) . 

The surveyors are trained and skilled in surveying techniques and are able to gather the relevant information to verify the health care organisation's achievement in the standards being assessed. 

The selection process of our surveyor workforce ensures that surveyors have at least five years of senior managerial experience in a health setting, and an excellent understanding of accepted industry standards and best practice.

The surveyors may also play a consultative role and provide education for an organisation to understand how to progress on their quality journey while ensuring they meet the standards to the required level. 

The ACHS is also fortunate to be able to utilise the expertise of consumer surveyors who participate as crucial members of the survey teams. 

For more information about how to become a Surveyor click here.

Last Review Date 12 January 2018

Quality Improvement can sometimes feel like more luck than anything else. Thank you for providing structure and guidelines to help with future QI programs. The whole course was fantastic and already has benefits within my department.

Dr Carl Luckhoff
- Sandringham Hospital, Alfred Health, VIC