Open Disclosure

The ACHS Improvement Academy is pleased to provide an interactive training session on Open Disclosure (OD). This OD training strongly links to the NSQHS second edition Standard 1.12

The health service organisation[i]:
a. Uses an open disclosure program that is consistent with the Australian Open Disclosure Framework[ii]
b. Monitors and acts to improve the effectiveness of open disclosure processes

This training will use a case study to teach key principles and will include a video role play to demonstrate best practice in open disclosure. Through the interactive tools you will also have an opportunity to develop a response to an adverse event which has resulted in a family complaint. The case study explores the inpatient and home based care and the responses from the family who are astute observers of our care.

Key Outcomes: 

  • Understand the current framework for open disclosure
  • Identify barriers to open disclosure and benefits of such actions
  • Understand how undertake a ‘good’ evidence based open disclosure process
  • Have insight into the relationship between open disclosure, root cause analysis and quality improvement
  • Address the improvement and follow up of open disclosure processes




Tuesday, 7 December 2021 at 12 pm - 2 pm (AEST)


  • $110 inclusive 10% GST (Single Registration)

  • Organisations who register three or more participants, will be eligible for a 15% discount on each registration ($93.50)



2 Hours



Adj Assoc Professor Bernie Harrison, Director of the ACHS Improvement Academy



Health care professionals including: directors of nursing, directors of clinical governance, clinical psychologists, social workers who lead open disclosure processes, clinical managers and medical heads of departments, surgical and procedural team leaders, directors of patient safety, patient safety officers, consumer and patient representatives, quality managers and front-line clinicians who provide care and services to patients.



Interaction via ZOOM


Click Here to Register through Eventbrite


Cancellation Policy

The ACHS reserves the right to cancel any program.  Full registration will be refunded if a program is cancelled or oversubscribed.



Cancellations received in writing by ACHS more than 7 days prior to the event will be accepted and all fees refunded less 10% (ex GST) of the total cost of the training. Cancellations received within 7 days of the event will not be refunded, however, transfer of your registration to another person is acceptable.

[i] National Safety and Quality Health Service Standards Second edition

[ii] Australian Commission on Safety and Quality in Health Care. Australian Open Disclosure Framework. Sydney: ACSQHC; 2013 (accessed Oct 2017).

Last Review Date 03 September 2021

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