Partnering with Consumers to Improve Health Care Services

The ACHS Improvement Academy is pleased to provide an interactive training session on Partnering with Consumers to Improve Healthcare Services.

In keeping with Standard 2 NSQHS second edition, organisations are required to have: Consumers as partners in planning, design, delivery, measurement and evaluation of systems and services and patients as partners in their own care, to the extent that they choose.

Key Outcomes:   

  • Recognise patient expectations are changing, driven by service expectations set outside the health care industry.
  • Introduce design methodology tools to deeply understand the actual lived experience of patients and families.
  • Identify opportunities to partner with consumers to improve healthcare services.

“Our world is rapidly transforming and with that the expectations of our clients and patients, I strongly commend this workshop to all healthcare professionals and consumer representatives.” Adj Assoc Professor Bernie Harrison




Wednesday, 15 September 2021 at 12 pm - 2 pm (AEDT)


  • $110 inclusive 10% GST (Single Registration)

  • Organisations who register three or more participants, will be eligible for a 15% discount on each registration ($93.50)



2 Hours



Ms. Shelley Thomson, Director, Experience 360 



Consumer representatives, clinical governance directors, quality managers, patient safety managers, front line clinicians, executives and board members  



Interaction via ZOOM


Click Here to Register through Eventbrite

Cancellation Policy

The ACHS reserves the right to cancel any program.  Full registration will be refunded if a program is cancelled or oversubscribed.



Cancellations received in writing by ACHS more than 7 days prior to the event will be accepted and all fees refunded less 10% (ex GST) of the total cost of the training. Cancellations received within 7 days of the event will not be refunded, however, transfer of your registration to another person is acceptable.


Last Review Date 29 July 2021

Always approachable and have high quality surveyors.

ACHS member response to survey