Aged Care - Open Disclosure

It is essential that all aged care providers understand their obligations with respect to the current Open Disclosure (OD) requirements under the Aged Care Quality Standards (1, 3, 6 and 8). This training session will assist you to do that.

ACHS has a deep understanding of best practice and our interactive training session will assist you in becoming proficient in expertly managing OD. We will demonstrate how to build a productive relationship with clients and their families when they have issues of concern.

This training will include a relevant case study to teach key principles and will include a video role play to demonstrate best practice in OD. 

Key Learning Outcomes:

  • Understand the current framework for OD.

  • Identify barriers to OD and benefits of such actions.
  • Understand how to undertake a ‘good’ evidence-based OD process.
  • Gain insight into the key differences between OD, root cause analysis and quality improvement.
  • Address the improvement and follow up of OD processes.

What previous participants have said:

“The information was helpful and relevant to my position”– Uniting aged care worker

“I liked the small working groups for short periods of time to answer very focused question”- Uniting aged care worker




Thursday, 11 November 2021 at 12:00 pm - 2:00 pm (AEST)


  • $110 inclusive 10% GST
  • Organisations who register three or more participants, will be eligible for a 15% discount on each registration ($93.50)



2 Hours



Adj Assoc Professor Bernie Harrison, Director of the ACHS Improvement Academy




Aged care professionals including: Executive and leadership, Nurses and Carers, Allied Health Professionals, Mental health Practitioners and Consumers



Interaction via ZOOM


Click Here to Register through Eventbrite 


Cancellation Policy

The ACHS reserves the right to cancel any program.  Full registration will be refunded if a program is cancelled or oversubscribed.



Cancellations received in writing by ACHS more than 7 days prior to the event will be accepted and all fees refunded less 10% (ex GST) of the total cost of the training. Cancellations received within 7 days of the event will not be refunded, however, transfer of your registration to another person is acceptable.

Last Review Date 11 October 2021

Always approachable and have high quality surveyors.

ACHS member response to survey