Dip App Sc(NMT), Grad Dip Ult (RMIT), MBA, DipRetail, CertTAA
Director, Experience 360
Shelley is a patient experience advisor, author of ‘Patients For Life’, and accomplished keynote speaker. Her career in the healthcare industry spans more than 30 years, across clinical, operational and commercial sectors, with particular experience in nuclear medicine and ultrasound.
Through her company Experience 360, Shelley delivers sustainable, patient-centred operating models, using service design, journey mapping and training expertise, to businesses who aspire to develop long-term patient relationships based on trust and loyalty. She uses a unique set of strategies based on her experience, real-world results and the latest scientific research to generate faster organisation/practice growth and better outcomes for patients, relatives, staff, practice managers and the community.
Shelley believes that the patient experience is not just about the check-up and diagnosis, and that open communication, listening, trust and empathy hold the key to sound, positive, healthy patient experiences.