Masterclass - Maxine Power

                        **FREE to attend for ACHS members**

ACHS is excited to offer our members this free Masterclass. Dr Maxine Power, Executive Director of Quality Innovation and Improvement, will share her experience of delivering hospital avoidance strategies in the North West of England during the COVID pandemic.

Maxine will outline the following:

The North West Ambulance Service delivers telephone triage, referral and treatment services via two services 111 and 999, each receive approximately 7,000 calls per day.

During the COVID 19 pandemic peak they received over 12,000 calls per day into 111 and 8,000 into 999. They serve a population of 7.9 million people spread across urban and rural areas and employ over 8,000 staff and volunteers.

During the COVID 19 pandemic they worked with the wider NHS to provide a safe service to the people of the North West strengthening their triage with more clinicians in their call centres, different modes of contact, expansion of triage protocols, improvements to their directory of services and rapid pathway developments for patients including oximetry at home and mental health crisis.

The scale of change was unprecedented and required systematic application of improvement methods which allowed them to test and learn about what worked and what didn’t.

Their programme of improvement, known as ‘right care at home’ is a multi-agency improvement collaborative which focuses on system partnership as the key to reducing the number of patients conveyed to A&E departments.

Key Learning Objectives:

  • Understand how quality improvement can deliver service efficiency at scale and pace.
  • Gain insights into how hospital avoidance strategies were used to manage the pressure on acute hospitals at the peak of the COVID pandemic in 2020 in the NHS.
  • Understand the leadership requirements for driving continuous improvement and innovation across a health service culture.

About Dr. Maxine Power

With more than 30 year’s experience leading improvement in the NHS, Maxine has worked across clinical practice and academia in a variety of settings.

Her significant achievements include leading the breakthrough improvement at Salford Royal NHS Trust which reduced harm and saved an estimated 1,000 lives, the delivery of improvements in stroke care across the North west of England (Stroke 90:10) and leadership of the QIPP safe care national programme (Harm-free care & NHS safety thermometer).

Currently the Executive Director of Quality, Innovation and Improvement at the North West Ambulance Service, Maxine has over 20 peer reviewed publications in Improvement, focusing on large scale change, measurement, evaluation and patient safety.




Thursday, 14 October 2021 at 6 - 7:30 pm (AEST)






90 minutes



Adj Assoc/Prof Bernie Harrison

Director, Improvement Academy




Dr. Maxine Power

Executive Director of Quality, Innovation and Improvement

North West Ambulance Service 





Click Here to Register

Last Review Date 21 September 2021

I have been involved with Accreditation and the ACHS for 19 years and have found them to be a leading accrediting agency, if not the best for health care organisations.

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