Open Disclosure

The ACHS Improvement Academy is pleased to provide an interactive training session on Open Disclosure (OD). This OD training strongly links to the NSQHS second edition Standard 1.12

The health service organisation[i]:

a. Uses an open disclosure program that is consistent with the Australian Open Disclosure Framework[ii]

b. Monitors and acts to improve the effectiveness of open disclosure processes

This training will use a case study to teach key principles and will include a video role play to demonstrate best practice in open disclosure. Through the interactive tools you will also have an opportunity to develop a response to an adverse event which has resulted in a family complaint. The case study explores the inpatient and home based care and the responses from the family who are astute observers of our care. 

At the end of the OD Training you will have the confidence to prepare, plan and deliver an OD process and evaluate the effectiveness from the perspective of the patient and family.

This workshop is relevant for: 

  • quality managers,
  • patient safety managers, 
  • consumer and patient representatives
  • front line clinicians, 
  • departmental or unit team managers, 
  • senior managers and executives - all of whom have responsibilities for ensuring continuous improvement in quality and safety following incident analysis.

This workshop will offer opportunities for interaction via Zoom for the participants. For this to be effective there can only be one participant registered per device.


WHEN:    Wednesday, 17 February 2021 at 12:00 pm - 2 pm (AEDT)
  • $99 inclusive 10% GST (Single Registration)
  • Organisations who register three or more participants, will be eligible for a 15% discount on each registration ($84.15)
DURATION:   2 Hours
HOST:   Adj Assoc Professor Bernie Harrison, Director of the ACHS Improvement Academy
WHO:    Health care professionals including: directors of nursing, directors of clinical governance, clinical psychologists, social workers who lead open disclosure processes, clinical managers and medical heads of departments, surgical and procedural team leaders, directors of patient safety, patient safety officers and front-line clinicians who provide care and services to patients.

Key Objectives: 

  • Understand the current framework for open disclosure
  • Identify barriers to open disclosure and benefits of such actions
  • Understand how undertake a ‘good’ evidence based open disclosure process
  • Have insight into the relationship between open disclosure, root cause analysis and quality improvement
  • Address the improvement and follow up of open disclosure processes


Click Here to Register


[i] National Safety and Quality Health Service Standards Second edition

[ii] Australian Commission on Safety and Quality in Health Care. Australian Open Disclosure Framework. Sydney: ACSQHC; 2013 (accessed Oct 2017).



Last Review Date 23 December 2020

Always approachable and have high quality surveyors.

ACHS member response to survey