Partnering with Consumers to Improve Health Care Services

The ACHS Improvement Academy is pleased to provide a webinar on Partnering with Consumers to Improve Health Care Services. 

In keeping with Standard 2 NSQHS second edition, organisations are required to have: Consumers as partners in planning, design, delivery, measurement and evaluation of systems and services and patients as partners in their own care, to the extent that they choose. 

This webinar will be led by Shelley Thomson: from a background in nuclear medicine, Shelley is now a client experience consultant, author, speaker and expert facilitator. For the past 30 years, Shelley has inspired healthcare leaders to deliver outcomes that matter most to patients and positively impact the health and wellbeing of all Australians.

This workshop is relevant for: quality managers, patient safety managers, front line clinicians, departmental or unit team managers, senior managers and executives - all of whom have responsibilities for implementing systems to meet the requirements of Partnering with Consumers.    

This workshop will offer opportunities for interaction via Zoom for the participants. For this to be effective there can only be one participant registered per device. 

“Our world is rapidly transforming and with that the expectations of our clients and patients, I strongly commend this workshop to all healthcare professionals and consumer representatives.” Adj Assoc Professor Bernie Harrison


WHEN:    Tuesday, 29 September 2020 at 12:00 - 1:30 pm (AEST)
  • $99 inclusive 10% GST (Single Registration)
  • Organisations who register three or more participants, will be eligible for a 15% discount on each registration ($84.15)
1.5 Hours
Ms. Shelley Thomson, Director, Experience 360 
Consumer representatives, clinical governance directors, quality managers, patient safety managers, front line clinicians, executives and board members  


Key Objectives:  

  • Recognise patient expectations are changing, driven by service expectations set outside the health care industry.
  • Introduce design methodology tools to deeply understand the actual lived experience of patients and families.
  • Identify opportunities to partner with consumers to improve health care services.


Register Now



Last Review Date 06 October 2020

I have been involved with Accreditation and the ACHS for 19 years and have found them to be a leading accrediting agency, if not the best for health care organisations.

ACHS member response to survey