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Open Disclosure - Free for Members

Open Disclosure - Free for Members

Price: Free
31 May 2023, 12PM - 2PM
Register now

This training course is free for ACHS members. Develop skills in how to conduct an Open Disclosure using evidence based methods.

The ACHS Improvement Academy is pleased to provide a free interactive training session to our members on Open Disclosure (OD). This OD training strongly links to the NSQHS second edition Standard 1.12

The health service organisation [i]:
a. Uses an open disclosure program that is consistent with the Australian Open Disclosure Framework
b. Monitors and acts to improve the effectiveness of open disclosure processes

This training will use a case study to teach key principles and will include a video role play to demonstrate best practice in open disclosure. Through the interactive tools you will also have an opportunity to develop a response to an adverse event which has resulted in a family complaint. The case study explores the inpatient and home based care and the responses from the family who are astute observers of our care.

Places are limited, so register your interest now to secure your spot. We welcome all ACHS Members to join this free training and you are welcome to share information about this event with colleagues in your organisation.

If you have any enquiries about the free Open Disclosure training, please contact us at

[i] National Safety and Quality Health Service Standards Second edition
[ii] Australian Commission on Safety and Quality in Health Care. Australian Open Disclosure Framework. Sydney: ACSQHC; 2013 (accessed Oct 2017).

Key Outcomes
  • Understand the current framework for open disclosure
  • Identify barriers to open disclosure and benefits of such actions
  • Understand how undertake a ‘good’ evidence based open disclosure process
  • Have insight into the relationship between open disclosure, root cause analysis and quality improvement
  • Address the improvement and follow up of open disclosure processes
Who should attend
Health care professionals including:
  • directors of nursing
  • directors of clinical governance
  • clinical psychologists
  • social workers who lead open disclosure processes
  • clinical managers and medical heads of departments
  • surgical and procedural team leaders
  • directors of patient safety
  • patient safety officers
  • consumer and patient representatives
  • quality managers and front-line clinicians who provide care and services to patients
Improvement Academy Faculty Member
View the profiles of our faculty members
What previous participants have said
"Virtual Open Disclosure training was excellent. Bernie presents in such a lovely and engaging way so you are kept interested and involved all the way through. I took away so much from this session that I will be using in my job. " Alison King, Quality Officer
"Well presented and engaging introductory session to OD." Carol Lerk, Director of Allied Health and Patient Liaison, Donvale Rehabilitation Hospital
"Highly recommend this course. Informative, interactive and applicable to all Health Care workers." Tracie Norman, NUM Maternity Services