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Virtual interative training
Partnering with Consumers to Improve Healthcare Services

Partnering with Consumers to Improve Healthcare Services

Member price: $99.00 | Price: $110.00
29 Aug 2023, 12PM - 2PM
Register now

Gain a deep understanding of contemporary and best practice approaches to partnering with consumers.

The ACHS Improvement Academy is pleased to provide an interactive training session on Partnering with Consumers to Improve Healthcare Services.

In keeping with Standard 2 NSQHS second edition, organisations are required to have: Consumers as partners in planning, design, delivery, measurement and evaluation of systems and services and patients as partners in their own care, to the extent that they choose.
Key Outcomes
  • Recognise patient expectations are changing, driven by service expectations set outside the health care industry.
  • Introduce design methodology tools to deeply understand the actual lived experience of patients and families.
  • Identify opportunities to partner with consumers to improve healthcare services.

“Our world is rapidly transforming and with that the expectations of our clients and patients, I strongly commend this workshop to all healthcare professionals and consumer representatives.” Assoc Professor Bernie Harrison
Who should attend
Health care professionals including:
  • consumer representatives
  • clinical governance directors
  • quality managers
  • patient safety managers
  • front line clinicians
  • executives and board members
Ms Shelley Thomson,
DirectorExperience 360
View the profiles of our faculty members