Quality Improvement Lead Training Program - 12 month program

Background Information

The Quality Improvement Lead Training Program (QIL) has been designed for senior staff within healthcare organisations who lead quality improvement activities including: patient based care and co-design; improvements in patient safety, outcomes, efficiency and access to services; and those who need to design new models of care particularly for chronic and complex disease management across continuums of care.

This twelve month program provides practical skills and theories that can be translated back into the workplace to improve care processes.  It includes 4 x 2 day modules, webinars and email support. Participants will have an emersion in quality improvement science and theories. They will gain skills in leading and sustaining change processes, measurement for quality improvement using statistical process control charts and engaging with consumers in healthcare improvement. This course will focus on clinical practice improvement and its implementation in health care learning from successful international partners including but not limited to: Intermountain Healthcare USA and Salford Royal Foundation Trust UK NHS.   Participants will be required to undertake a work based clinical practice improvement project and will be assessed at the end of the course through an oral presentation of that project to ACHS Faculty. Support for the project will be provided through emails and webinars.

Course Learning Objectives:

  • Understand how to organise a whole of system approach to quality and safety at the different organisational levels
  • Understand the theory of improvement science
  • Develop skills in diagnostic tools
  • Develop skills in plan do study act cycles
  • Develop skills in measurement for quality improvement
  • Understand principles of team work and leadership of improvement
  • Develop skills in change management
  • Develop skills in patient engagement
  • Develop skills in spread and sustainability of change
  • Know how overall clinical governance responsibilities drive improvements in clinical quality and safety

Who should attend?

Health care professionals with a lead role in quality improvement: clinical managers and medical heads of departments, directors of quality improvement, quality improvement managers/officers. Clinical redesign officers, patient and family co-design leads.  

Prior learning

Health care experience in a senior role including hospital, primary care, mental health and community based service delivery.


All registrants will be required to undertake a work-based project, using their learnings from the course, as well as a 15-minute verbal presentation.

Improvement Academy Faculty

The ACHS has the capacity, through its membership and international networks, to harness the skills and knowledge of senior managers, clinicians and quality improvement experts across the health system. The ACHS has drawn upon its ongoing relationship with these individuals to bring together a faculty with the relevant skills and experience to deliver this training. 

CPD Point

Participation in this program will qualify participants for continuing professional development hours, as required by their respective National Board.

ACHS certificate

Will be issued upon full completion of the course


Melbourne Lead Course - Started May 2018

Last Review Date 04 July 2018

Quality Improvement can sometimes feel like more luck than anything else. Thank you for providing structure and guidelines to help with future QI programs. The whole course was fantastic and already has benefits within my department.

Dr Carl Luckhoff
- Sandringham Hospital, Alfred Health, VIC