Quality Improvement Lead Training – enhancing patient safety

Background Information

Following three years of success with the Quality Improvement and Patient Safety Lead training programs the ACHS Improvement Academy (IA) has refined this offering. Evaluation of both programs has now allowed us to offer the Australian health system a reworked program which includes both key concepts and principles of quality improvement and patient safety. This program also includes key clinical governance concepts, consumer engagement, and the PICMoRs framework which are new concepts in the NSQHS Second Edition Standards.

The Quality Improvement Lead Training Program - enhancing patient safety (QIL) has been designed for senior staff within healthcare organisations who lead quality improvement and patient safety activities including: patient-based care and co-design; reducing patient harm; improving outcomes, efficiency and access to services; and those who need to design new models of care particularly for chronic and complex disease management across continuums of care.

This 12 month program provides practical skills and theories that can be translated back into the workplace to improve care processes.  It includes four x two day modules, webinars and email support. Participants will have an emersion in quality improvement science and patient safety theories. See course objectives below.

Participants will be required to undertake a work based clinical practice improvement project and will be assessed at the end of the course through an oral presentation of that project to ACHS Faculty. Support for the project will be provided through emails and webinars.

The QIL program is being offered as either a public or a custom training program for an individual hospital and health service. The IA has successfully completed a full QIL program for Austin Health in Melbourne (2018) and is currently conducting a similar program - Clinical Practice Improvement Lead (CPIL) training for Central Adelaide Local Health Network in SA (2018 - 2019). 

Course Learning Objectives:

  • Understand International and Australian best practice in quality and safety
  • Develop skills in Quality improvement science
  • Develop skills in Quality improvement tools
  • Develop skills in Human Factor, Reliability science and Failure Modes and Effects Analysis (FMEA)
  • Develop skills in Measurement for improvement, statistical process control charts
  • Develop skills in Microsystem change and Plan do study Act (PDSA)
  • Understand principles of Patient/consumer engagement
  • Understand principles of Change management, spread and sustainability
  • Develop skills in Improvement teams/high performing teams
  • Understand Leadership and high-level governance responsibilities for Quality and Safety

Who should attend Quality Improvement Lead (QIL) Training?

Health care professionals with a lead role in quality improvement: board and executive, clinical managers, medical heads of departments, directors of quality improvement, quality improvement managers/officers. Clinical redesign officers, patient and family co-design leads.  

Prior learning

Health care experience in a senior role including hospital, primary care, mental health and community based service delivery.


All registrants will be required to undertake a work-based project, using their learnings from the course, as well as a 15-minute verbal presentation.

Improvement Academy Faculty

The ACHS has the capacity, through its membership and international networks, to harness the skills and knowledge of senior managers, clinicians and quality improvement experts across the health system. The ACHS has drawn upon its ongoing relationship with these individuals to bring together a faculty with the relevant skills and experience to deliver this training. 

CPD Point

Participation in this program will qualify participants for continuing professional development hours, as required by their respective National Board.

ACHS certificate

Will be issued upon full completion of the course

Sydney Lead Course - Starts March 2020 Registration Form

Last Review Date 17 September 2020

I have been involved with Accreditation and the ACHS for 19 years and have found them to be a leading accrediting agency, if not the best for health care organisations.

ACHS member response to survey