IAAgedCare

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Open Disclosure

Wed, 19 May 2021

Develop an understanding of the current framework for open disclosure. Learn how to identify and navigate barrios to open disclosure and how to undertake a ‘good’ evidence-based open disclosure process. Gain insight into the key differences open disclosure, root cause analysis and quality improvement.

2-hour Interactive Training Session

Click here to learn more.

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Improving Consumer Engagement

Tues, 1 June 2021

Better recognise the changing consumer expectations driven by service expectations set outside the aged care industry. Identify opportunities to partner with consumers to improve aged care services. Develop on understanding of design methodology tools to deeply understand the actual lived experience of consumers and their families.

2-hour Interactive Training Session

Click here to learn more

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Last Review Date 06 May 2021

Overall the service provided is of a high standard and staff and surveyors are all very helpful and friendly.

ACHS member response to survey
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