The Australian Council on Health Care Standards is delighted to bring you the Quality Improvement Lead (QIL) Training Program as a virtual program in 2021. The virtual program will closely mirror the very successful face to face offering which has been running across Australia since 2016.

To learn more about the program, watch the information session presented by Adj Assoc Professor Bernie Harrison, Director of the Improvement Academy.


Key objectives:

  • International and Australian (National Safety Quality Healthcare Standards [NSQHS]) best practice in quality and safety
  • Quality improvement science (Deming)
  • Quality improvement tools – flow charting, cause and effect diagrams, pareto charts, etc
  • Prospective methods- human factor, reliability science and failure modes and effects analysis
  • Measurement for improvement, statistical process control charts
  • Microsystem change and Plan do study Act cycles
  • Patient/consumer engagement and patient co-design
  • Change management, spread, and sustainability
  • Improvement teams/high performing teams
  • Project management- Gantt charts, driver diagrams
  • Leadership principles, styles and techniques for leading improvement
  • High-level governance responsibilities for Quality and Safety - putting the governance plan together

Who should register for the program

This is a practitioner and lead level program for anyone working in any area of the health system (e.g. hospitals, aged care, primary care, mental health, community care, dental services etc).

It is ideal for: executives, clinical directors, nurse managers, clinical nurse consultants, registered nurses with greater than 3 years clinical experience, medical consultants, GPs and registrars, allied health managers and directors, clinical governance directors, quality managers, patient safety managers, consumer engagement leads and any clinician or manager who has responsibility for patient quality and safety as part of their core position.

Click here for registration information

Closing date for registration: Wednesday, 17th March 2021

*CPD points:

Participation in this program will qualify participants for continuing professional development hours, as required by their respective National Board.

Module dates 

Virtual QIL

Working on your project

Participants will be supported to undertake a work based improvement project which involves improving the quality and safety of care for patients. You will receive methods, tools and coaching by the faculty to undertake your project. At the end of this program, you will deliver a 15min presentation virtually with a 5min Q&A from a small panel. You will also submit a 500 word abstract describing your project.

This project will form part of your final assessment. For past participants' projects, please review HERE


Payment options and registration steps

Cost of the course: $3,500
Registration platform: Eventbrite
Registration is for the full course only; it is not possible to undertake part of the course.

We are offering discounts for full payment of the course upfront and further discounts for organisations who send three or more participants.

There is also an option for instalment payments. Participants will pay for each module a week prior to the module's commencement date. Once registered for Module 1, this confirms your enrolment for the full course. For subsequent modules, participants will receive an email prompting them to register and pay one week prior to the modules commencement. Once payment is received a confirmation email will be sent from the Improvement Academy with calendar invitations and links to the join the sessions in Zoom. Please note that unless payment is received participants will not receive the links to join the sessions as the Eventbrite payment and Zoom systems are fully integrated.

Please choose your payment option and click on the registration links below.

Option 1.
Pay for the full course upfront and receive a 10% discount. Pay only $3,150.
Click here to register


Option 2.
Register three or more from one organization $2,835 per head
Click here to register


Option 3.
Pay for the full course in 5x $700 installment payments prior to each of the 5 modules.
Click here to register 

More information relating to payment is available on Eventbrite when you click on the links above.

Closing date for registration: Wednesday, 17th March 2021

Last Review Date 31 March 2021

We have developed a very good working relationship with ACHS and the team on the whole are very engaged and responsive to our requirements.

ACHS member response to survey