Department of Human Services Standards (Victoria)

The Department of Human Services (Victoria) funds organisations to provide a broad range of services across the Disability Services, Housing and Community Building, and Children, Youth and Families divisions and the Office for Women's Policy, Office for Youth, Office for Disability and Community Participation Branch.

The standards are a single set of service-delivery quality standards for service providers.

Aims of the standards and review process

The standards and the review process support the One DHS strategy by seeking to ensure that people experience the same quality of service no matter what service they are accessing.

These processes aim to:

  • Embed and promote rights for people accessing services
  • Assure the community and partners that organisations are providing services that meet client's needs
  • Develop a common and systemic approach to quality review processes
  • Build greater transparency in quality requirements between the department, service provides clients and the community
  • Enable service providers to select an independent review body from an approved panel that meets their requirements and expectations
  • Foster a culture of continuous quality improvement that is embedded in everyday practice and supports the meaningful participation of people in giving feedback about the services they require and the quality of services they receive
  • Use the experience of independent review bodies to review the core business functions of organisations, thus discontinuing the department's specification of governance and corporate standards
  • Reduce red tape to help ensure service providers have more time and resources to provide services by reducing the number of standards indicators and quality reviews.

Overview of the standards

Standard 1 Empowerment- People's rights are promoted and upheld.
Standard 2 Access and Engagement- People's right to access transparent, equitable and integrated services is promoted and upheld.
Standard 3 Wellbeing -People's right to wellbeing and safety is promoted and upheld.
Standard 4 Participation -People's right to choice, decision making and to actively participate as a valued member of their chosen community is promoted and upheld.



The Department of Human Services Standards evidence guide can be downloaded from:

For more information on the Department of Human Services Standards including survey requirements, please contact an ACHS Customer Services Manager on or phone ACHS on 02 9281 9955.

Last Review Date 18 March 2013

Big thank you for the excellent webinar on NSQHS Standard 5 on Tuesday 17 March. The topic was presented in a very clear way with lots of examples of what surveyors would expect to see when on site.

Susan O’Kane-Powell
- Tasmanian Health Organisation - North West