The ACHS International team are seeking an experienced Account Manager in the APAC region. This role is responsible for managing strategic client relationships and ensuring the effective delivery of ACHSI’s accreditation and quality improvement programmes across the region. The role partners closely with healthcare organisations to support accreditation outcomes, coordinate programme delivery, and drive continuous improvement in quality and patient care.
Key Responsibilities:
- Account Management & Member Support
- Quality & Assessment Operations
- Business Development & Strategic Advancement
Experience
Essential
- Healthcare Domain Expertise - Prior experience in a healthcare setting (clinical, operations, or quality) with a strong understanding of healthcare delivery environments. Strong understanding of quality improvement principles, accreditation processes, or healthcare standards frameworks
- Stakeholder Management & Client Engagement - Demonstrated experience in stakeholder and client relationship management within the healthcare sector, with the ability to effectively engage senior clinical and operational leaders to drive value creation
- Programme & Project Management - Proven ability to manage complex programmes or projects, balancing multiple stakeholders, timelines, and deliverables
- Communications - Excellent communication and presentation skills, with the ability to convey complex concepts clearly to diverse audiences. Professional proficiency in English, with the ability to operate effectively in a multicultural, regional context
- Analytical & Quality Assurance Capability - High level of attention to detail and analytical capability, particularly in reviewing reports, documentation, and assessments
- Execution, Systems & Ways of Working - Demonstrated ability to work independently in a regional or distributed environment, while collaborating effectively with cross-functional teams. Strong organisational and time management skills, with the ability to prioritise and manage competing demands. Proficient in Microsoft Office and CRM systems, with the ability to manage and maintain accurate data, documentation, and reporting
- Mobility & Role Requirements - Willingness and ability to travel across the region as required
Highly Desirable
- Healthcare Domain Expertise – Direct experience with healthcare accreditation programmes (e.g. ACHS EQuIP or equivalent). Background in clinical practice, hospital operations, or healthcare consulting
- Stakeholder Management & Client Engagement – Proven ability to build and sustain long-term strategic partnerships with healthcare organisations, including navigating complex stakeholder environments and driving alignment across senior leadership teams
- Programme & Project Management – Familiarity with project planning tools and methodologies
- Communications - Experience delivering structured training, workshops, or facilitation sessions, with the ability to engage and communicate effectively with clinical and non-clinical audiences. Proficiency in a secondary Asian language, supporting effective engagement across diverse regional stakeholders
Please note that occasionally members of the ACHS International team will work outside business hours to meet the diverse needs of our international members.
Strategic Goals
To realise ACHS Strategic Goals, the Manager will also be responsible for the following:
- Expand Our Business Reach
- Grow Our Membership
- Build Strategic Alliances
- Inspiring Organisational Performance
- Ensure Sustainability
- Share Our Knowledge
To find out more or to apply, please supply CV and a response to experience via the email below.
