Join our team

Job Description:

As Project Officer, you will support the development and revision of the Australian Council on Healthcare Standards (ACHS) Evaluation and Quality Improvement Program (EQuIP) Standards, which focus on areas such as hospital and ambulatory care, residential and home care, and primary and community care. You will also participate in the development and revision of evidence-based guides, tools, resources, and products, which support the implementation of ACHS EQuIP Standards internationally and promote best-practice in healthcare.

Key responsibilities will also include: 

• Researching relevant literature, conducting environmental scans and preparing reports on current issues impacting health care and accreditation processes within Australia and internationally, as required;
• Providing assistance to ACHS International to address the needs of international members, as required;
• Supporting the Secretariat of the ACHS Standards Committee by preparing accurate minutes and reports;
• Acting as Secretariat to administer working groups in relation to development and revision of standards, guides, tools and resources; 
• Supporting the annual ACHS Quality Improvement Awards and development of the annual Quality Initiatives publication;
• Contributing to the development of tenders and government submissions, as required; 
• Supporting maintenance of the ACHS database and ensuring accurate records and data collection; and
• Participating in ACHS projects, corporate activities and occupational health and safety activities, as appropriate and required. 

The Project Officer will liaise with management and directors, as well as the Customer Services, Assessor, Performance & Outcome Services, Marketing, and other teams to seek direction and advice on projects and activities.

To be successful in this role, you will be able to work in a team, both collaboratively and independently; have excellent stakeholder engagement skills; have experience working with healthcare professionals and clinical experts; have excellent written and verbal communication skills, as well as excellent organisational and time management skills. 

This is a full-time role, based in Sydney, with a hybrid work from home and attendance at the office arrangement. Note that some travel may be required. 

Selection Criteria
Essential:

1. Undergraduate tertiary qualifications in a relevant health-related field (such as public health, medicine, nursing, science) or equivalent work experience. 
2. Demonstrated understanding of healthcare standards and accreditation processes. 
3. Knowledge of and/or experience working in the health care industry. 
4. Excellent written communication skills, with experience preparing minutes, reports, papers, submissions and/or other publications. 
5. Excellent verbal communication skills, with ability to present in face-to-face and online meetings. 
6. Demonstrated experience working collaboratively with healthcare professionals and other organisations to achieve agreed goals. 
7. Demonstrated ability to work both independently and as part of a team. 
8. Demonstrated understanding of patient safety and quality improvement in healthcare, or willingness to continue professional development in this space. 
9. Demonstrated organisational skills to manage priorities and meet project timelines. 
10. Advanced computer literacy.

Desirable:

1. Familiarity with the ACHS Evaluation and Quality Improvement Program (EQuIP) and/or National Safety and Quality Health Service (NSQHS) Standards. 
2. Demonstrated experience conducting research or literature reviews related to health care. 
3. Capability to identify new business opportunities and market existing ACHS programs to support growth in membership. 
4. Experience in developing and producing print and electronic publications. 
5. Good data management and record keeping skills

Enquiries should be directed to:
Maev Kerri Fitzpatrick
Manager, Healthcare Standards 
SPD@achs.org.au

ACHS has a proud history of partnering with member organisations to drive quality improvement in healthcare. These endeavours are supported by our Assessors who have long standing professional experience from across the healthcare industry.

If you are interested in becoming an Assessor on behalf of ACHS, please register your interest here. Submitted applications are reviewed as vacancies arise.

Position Summary
As an Administrative Assistant in ACHS, you will play a crucial role in supporting our organisation’s operations. Your responsibilities will involve processing the Assessment Team reports and production of the final assessment report utilising electronic tools. 

Qualifications & experience

• Proficiency in Microsoft 365 applications including Word and Excel and MS CRM
• High level computer literacy in such areas as word processing and the use of databases
• Excellent attention to detail
• Effective written and oral communication skills with the ability to collaborate across teams and communicate with internal and external stakeholders
• Ability to work as a team and independently
• Ability to prioritise tasks in a fast-paced environmen

Tasks & responsibilities

• Organise and maintain essential documents related to accreditation processes.
• Ensure accuracy and completeness of documentation required for assessments.
• Finalise Assessment Reports.
• Answer phone calls and serve as a point of contact for internal and external stakeholders.
• Office Support: Maintain filing systems to facilitate easy access to critical information.

Benefits

• Enjoy a hybrid working arrangement and a positive and supportive workplace culture!
• Monthly Rostered Days Off (RDO)

Closing date: Friday 25 July 2025