Join our team

ACHS has a proud history of partnering with member organisations to drive quality improvement in healthcare. These endeavours are supported by our Assessors who have long standing professional experience from across the healthcare industry.

If you are interested in becoming an Assessor on behalf of ACHS, please register your interest here. Submitted applications are reviewed as vacancies arise.

The ACHS International team are seeking an experienced Account Manager in the APAC region. This role is responsible for managing strategic client relationships and ensuring the effective delivery of ACHSI’s accreditation and quality improvement programmes across the region. The role partners closely with healthcare organisations to support accreditation outcomes, coordinate programme delivery, and drive continuous improvement in quality and patient care.

Key Responsibilities:

 

• Account Management & Member Support
• Quality & Assessment Operations
• Business Development & Strategic Advancement

Experience

Essential
 

• Healthcare Domain Expertise - Prior experience in a healthcare setting (clinical, operations, or quality) with a strong understanding of healthcare delivery environments. Strong understanding of quality improvement principles, accreditation processes, or healthcare standards frameworks
• Stakeholder Management & Client Engagement - Demonstrated experience in stakeholder and client relationship management within the healthcare sector, with the ability to effectively engage senior clinical and operational leaders to drive value creation
• Programme & Project Management - Proven ability to manage complex programmes or projects, balancing multiple stakeholders, timelines, and deliverables
• Communications - Excellent communication and presentation skills, with the ability to convey complex concepts clearly to diverse audiences. Professional proficiency in English, with the ability to operate effectively in a multicultural, regional context
• Analytical & Quality Assurance Capability - High level of attention to detail and analytical capability, particularly in reviewing reports, documentation, and assessments
• Execution, Systems & Ways of Working - Demonstrated ability to work independently in a regional or distributed environment, while collaborating effectively with cross-functional teams. Strong organisational and time management skills, with the ability to prioritise and manage competing demands. Proficient in Microsoft Office and CRM systems, with the ability to manage and maintain accurate data, documentation, and reporting
• Mobility & Role Requirements - Willingness and ability to travel across the region as required

Highly Desirable

• Healthcare Domain Expertise – Direct experience with healthcare accreditation programmes (e.g. ACHS EQuIP or equivalent). Background in clinical practice, hospital operations, or healthcare consulting
• Stakeholder Management & Client Engagement – Proven ability to build and sustain long-term strategic partnerships with healthcare organisations, including navigating complex stakeholder environments and driving alignment across senior leadership teams
• Programme & Project Management – Familiarity with project planning tools and methodologies
• Communications - Experience delivering structured training, workshops, or facilitation sessions, with the ability to engage and communicate effectively with clinical and non-clinical audiences. Proficiency in a secondary Asian language, supporting effective engagement across diverse regional stakeholders

Please note that occasionally members of the ACHS International team will work outside business hours to meet the diverse needs of our international members.

Strategic Goals

To realise ACHS Strategic Goals, the Manager will also be responsible for the following:

• Expand Our Business Reach
• Grow Our Membership
• Build Strategic Alliances
• Inspiring Organisational Performance
• Ensure Sustainability
• Share Our Knowledge

To find out more or to apply, please supply CV and a response to experience via the email below.

The ACHS a motivated and capable Quality Consultant to join our Improvement Academy team. This role is ideal for a healthcare professional with experience in quality improvement, accreditation, clinical governance or healthcare consulting who is looking to further develop their consulting career and contribute to meaningful improvements across the health sector.

About the Role

Reporting to the Director, Improvement Academy, you will coordinate consulting and advisory engagements for healthcare organisations across Australia. The role focuses on planning, resourcing, client communication and project support, working with internal and external consultants to ensure services are well organised and delivered to agreed requirements.

Key Responsibilities:

• Consulting delivery and project coordination: Coordinate consulting engagements, project activities, internal and external consulting resources, client scheduling and related administration.
• Governance and improvement support: Support gap analyses, readiness reviews, governance assessments, quality improvement initiatives and systems improvement activities.
• Client documentation and reporting: Prepare proposals, reports, client presentations and project documentation that are clear, accurate and fit for purpose.
• Stakeholder engagement: Build productive relationships with healthcare executives, clinicians, quality teams and other client stakeholders.
• Quality assurance and service improvement: Monitor project progress, support quality assurance activities and contribute to the continuous improvement of ACHS consulting methodologies, tools and resources.

About You

To be successful in this role, you will bring:

Essential

• Minimum 2 years' experience in healthcare, quality improvement, consulting or advisory roles
• Knowledge of healthcare quality, safety and clinical governance principles
• Strong written and verbal communication and report-writing skills
• Experience coordinating projects or consulting activities
• Excellent organisational skills with the ability to manage competing priorities
• Professional, client-focused approach
• Willingness to travel as required
• Relevant tertiary qualifications in health, nursing, allied health, public health, health management or a related field

Highly Desirable

• Experience working with the NSQHS Standards or other accreditation frameworks
• Knowledge of quality improvement methodologies such as PDSA, Lean or clinical audit
• Postgraduate studies or professional certification in quality, safety or health management 

Why Join ACHS?

• Work with Australia's leading healthcare quality and safety organisation

• Contribute to projects that improve patient safety and healthcare outcomes

• Exposure to a broad range of healthcare organisations and industry leaders

• Career development pathway into senior consulting and leadership opportunities

• Collaborative and supportive team environment

• Opportunity to work on nationally significant quality and safety initiatives

Diversity & Inclusion

ACHS is committed to diversity, equity and inclusion. We encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, women and people who identify as LGBTQIA+.

Apply Now

If you are passionate about healthcare quality, accreditation and improving patient outcomes, we would love to hear from you.

Please submit your current CV and a cover letter outlining:

To briefly describe your experience with healthcare quality, accreditation, or clinical governance and highlight the qualities and skills you would bring to the role. (Maximum 200 words)

Applications close: by 27th July 2026