Join our team

The Australian Council on Healthcare Standards (ACHS) is seeking a dedicated and experienced person to join our dynamic Customer Services team. 

As a Customer Services Manager, you are the relationship manager for ACHS accreditation members within Australia with responsibility for contract management and supporting healthcare organisations with the implementation of their accreditation programs.

To be successful in this role you will, have knowledge of Australian healthcare accreditation standards, be customer centric, have experience in contract management, have effective communication skills, as well as have excellent time management skills. 

This is a full-time contract with the potential to become permanent. The role is based in Sydney, with a hybrid work from home and attendance at the office arrangement. The role also requires some interstate travel.

Key Responsibilities:

• Manage client relationships and accreditation service contracts
• Provide tailored support and guidance to healthcare organisations
• Contribute to the ongoing development and improvement of ACHS accreditation services
• Collaborate across multidisciplinary teams to deliver high-quality outcomes

Selection Criteria:

• Demonstrated experience in client relationship and contract management
• Strong customer-focused approach to service delivery
• Knowledge of healthcare accreditation standards, such as the NSQHS Standards
• Practical experience in implementing accreditation programs within a healthcare setting
• Prior management-level experience in a healthcare organisation
• Effective verbal and written communication skills
• Ability to work independently and collaboratively
• Strong time management and workload prioritisation skills
• Proficiency in Microsoft Office and database applications
• Experience reviewing reports
• Relevant tertiary qualifications in a health-related field

If you are interested in this role, please apply online with your resume and cover letter addressing the selection criteria.

Please note: Only applications with a covering letter that addresses the selection criteria will be considered.

Apply through SEEK 

Only applications including a cover letter addressing the essential criteria will be considered.

ACHS is committed to diversity and social inclusion.  Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.  Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities and people who identify as LGBTIQ are welcomed.

Enquiries should be directed to:
Therese Cooke (Director, Customer Services)
tcooke@achs.org.au

ACHS has a proud history of partnering with member organisations to drive quality improvement in healthcare. These endeavours are supported by our Assessors who have long standing professional experience from across the healthcare industry.

If you are interested in becoming an Assessor on behalf of ACHS, please register your interest here. Submitted applications are reviewed as vacancies arise.

Permanent full-time position
Role location: Dubai, Dubai, United Arab Emirates

ACHS International (ACHSI) is seeking a purpose-driven leader to take on the role of Regional Director, Middle East, leading our expansion while supporting healthcare organisations in their journey towards quality improvement and patient outcomes. 

This is a business growth leadership role with the opportunity to drive expansion while leading a team who provide technical guidance and support to healthcare organisations. Your focus will be on growing ACHSI’s presence, building strategic partnerships, and expanding our accreditation and consultancy services across the region. By strengthening relationships and delivering impactful solutions, you will play a critical role in shaping the future of patient care while driving business success.

Key Responsibilities:

• Grow ACHSI’s presence and sales and business development across the Middle East, furthering our position us as the trusted partner for healthcare improvement 
• Engage with hospitals, regulators, and healthcare leaders, fostering long-term partnerships that drive business growth, quality and patient safety.
• Develop and execute strategic business plans to expand ACHSI’s services in the Middle East while ensuring value-driven outcomes for members.
• Work with healthcare organisations to provide quality improvement solutions to ensure member satisfaction, retention and strong client relationships.
• Support healthcare organisations in embedding best practices, in their accreditation journey, and enhancing their quality and safety frameworks.

Who We’re Looking For:

We seek an influential and strategic leader with:

• Extensive experience in sales, business development, or client management within healthcare, quality, or consulting.
• Strong leadership skills with experience in managing and empowering a high-performing team.
• A passion for improving healthcare quality and patient safety through meaningful partnerships.
• Knowledge of accreditation, regulatory frameworks, and healthcare market dynamics in the Middle East.
• The ability to balance business growth and retention with a strong commitment to supporting members and delivering impactful solutions.
• Preferably Arabic speaking

Why Join ACHSI?

✔ Lead a team dedicated to improving healthcare outcomes.

✔ Work with a globally respected healthcare improvement organisation.

✔ Make a tangible impact on healthcare quality, safety, and patient outcomes.

✔ Enjoy the challenge of growing a business with a mission-driven purpose.

✔ Receive comprehensive onboarding, training, and transition support.

If you are a strong leader who thrives on business growth, healthcare improvement, and team leadership, we’d love to hear from you.

Apply now or reach out for a confidential discussion lcuskelly@achsi.org.

Together, let’s work with healthcare organisations toward safer, higher-quality patient care.