Improvement Academy

Our Improvement Academy provides organisations, teams and individuals with practical skills, knowledge and expertise to improve the safety and quality of care they provide.

We are focused on providing all clinicians and health leaders with the skills and tools they need to continuously improve their provision of care and services for patients/consumers and their families. For many organisations, the Improvement Academy is an essential part of meeting increasingly complex needs, and providing more innovative and flexible models of care.

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Types of Improvement Academy training programs:

Public training

Any members of your healthcare organisation can attend our public training. It is offered online, or on-site across Australia and in some international cities.

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Custom training

If your organisation requires specific training, or you wish to upskill your people in a particular area, you can request customised training, where a trainer will come on-site to a location of your choice, or deliver it online.

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e-Learning

Revolutionise the way you learn! Explore our accessible, flexible, new e-learning platform which allows on-demand, self-paced training.

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Deeply committed to improving outcomes

Our Improvement Academy is run by an expert team which includes passionate, subject matter experts in quality improvement, patient safety, clinical governance, leadership, patient journey mapping and person-centred care. We offer quality training experiences through our innovative approaches to both interactive virtual and face-to-face training. We also offer both short and long-term programs across multiple sectors, as either public or custom events.

Popular Public Courses

Please see below the wide range of course we have on offer. Each course will link to available dates.

Root Cause Analysis (RCA)

Understand the policy and legislative requirements of undertaking a Root Cause Analysis, and develop skills in conducting the RCA process.

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Quality Improvement Lead Training Program

Led by an expert faculty of clinicians who understand the challenges of health care, the QIL program is focused on supporting you in developing skills in continuous quality improvement and patient safety.

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Introduction to Human Factors in Healthcare

Develop skills and awareness in human factors and their contribution to systems where errors can proliferate and learn techniques in how to mitigate human factors and build more reliable processes.

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Open Disclosure

Develop skills in how to conduct an Open Disclosure using evidence based methods. Participate in a case study to learn principles and best practice.

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Introduction to Patient Journey Mapping

One of the most important Design Thinking tools, Patient Journey Mapping, is a human-centred approach to process problem solving.

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Delivery Excellence: NSQHS Standards e-Learning Course

This self-paced, on-demand, course helps participants gain an understanding in the National Safety and Quality Accreditation Scheme and NSQHS Standards.

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Project Summaries

The publication showcases work-based projects undertaken by participants of our Quality Improvement Lead (QIL) training program. Covering a range of subjects in clinical and non-clinical settings, we're proud to see how our graduates have made real improvements in their organisations.

Download the 2018 – 2020 Project Summaries booklet >

Previous Project Summaries publications >

Highly recommend this training to all levels of management within any health organisation. Interactive session with tangible learnings to take away.

Genevieve Wells, A/Coordinator Speech Pathology - Armadale Hospital, East Metropolitan Health Services, Western Australia

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