Patient Safety Culture Survey – Complimentary and Exclusive to ACHS Members

Healthcare Organisations around Australia are becoming increasingly aware of the importance of transforming culture to improve patient safety.

The Patient Safety Culture Survey (PSCS) is a powerful tool designed to assess and improve the safety values within healthcare organisations.

Originating from the globally recognised Hospital Survey on Patient Safety Culture (HSOPS 2.0) developed by the Agency for Healthcare Research and Quality (AHRQ), the PSCS has been adapted for the Australian context by the Australian Commission on Safety and Quality in Health Care (ACSQHC).

The Survey evaluates staff perceptions across key dimensions such as teamwork, communication openness, error reporting, and organisational learning. By capturing these insights, healthcare organisations can identify strengths and pinpoint areas needing improvement. The ultimate goal is to create an environment where safety is embedded in every process, and staff feel empowered to speak up and contribute to safer care.

Benefits of the Survey:

Benchmarking and Insight: Organisations gain a clear picture of their safety culture and can benchmark against national and international standards.

Staff Engagement: Involving staff in the survey process fosters ownership and accountability, encouraging open dialogue and continuous improvement.

Data-Driven Decisions: The survey results provide actionable data that can guide strategic planning, training initiatives, and policy development.

Improved Outcomes: Studies have shown that a strong safety culture correlates with better patient outcomes, fewer adverse events, and higher staff satisfaction.

ACHS is offering its Members complimentary and exclusive access to the Patient Safety Culture Survey (PSCS) through Metrik. We guide Members through the planning, data collection and analysis of the survey with resources and tools to support a smooth execution.

Conduct Patient Safety Culture Survey (PSCS) through Metrik

ACHS has integrated the PSCS into its performance data platform, Metrik, and ACHS Members can access the survey results through this channel.

This integration offers several advantages:

Advanced Analytics: Metrik supports composite question analytics, dashboard visualisations, and printable reports that align with ACSQHC specifications.

Secure and Confidential: Data entered into Metrik is cleaned, analysed, and securely stored on ACHS servers, ensuring privacy and integrity.

Continuous Improvement: ACHS provides ongoing support, including educational resources and feedback mechanisms, to help organisations act on survey findings.

Benchmarking: The results of your survey and subsequent surveys will be benchmarked to each other, providing context for your organisational improvement.

Next Steps:

Check out our Patient Safety Culture Survey (PSCS) Home Page for more information, join a FREE information session or submit an enquiry.

The PSCS is more than a diagnostic tool—it’s a catalyst for change. With ACHS and Metrik, healthcare organisations are equipped not only to measure safety culture but to transform it. As the survey rolls out nationally, it promises to elevate standards, empower staff, and ultimately enhance patient care across Australia.