Supporting an Aged Care Facility in Melbourne with Incident Investigation Training
The Improvement Academy delivered a Root Cause Analysis (RCA) training workshop at Royal Freemasons Aged Care Service.
Improvement Academy Director, Associate Professor Bernie Harrison delivered a custom one-day Root Cause Analysis (RCA) workshop at the Royal Freemasons Aged Care Service, held at the Coppin Centre in Melbourne. The session brought together 25 senior managers from seven residential aged care facilities across Victoria, all focused on strengthening their incident investigation skills.
RCA is a structured method used to understand the underlying factors that contribute to incidents and adverse events. In the aged care sector, where the safety and wellbeing of older Australians is paramount, RCA plays a critical role. It not only helps organisations identify what went wrong, but also why it happened, enabling teams to implement effective, lasting improvements in care delivery and risk management.
Image: Associate Professor Bernie Harrison with workshop participants during the session at the Coppin Centre.
The workshop guided participants to understand the Serious Incident Response Scheme (SIRS), have a practical understanding of the steps of the RCA process and how to write a comprehensive RCA report.
The participants were highly engaged, demonstrating a strong grasp of both the theory and practical application of RCA. They actively contributed to the discussions about the challenges faced by aged care services and managing safety for their clients. They presented as a cohesive and professional team of individuals who collectively demonstrated commitment and compassion to their clients.
"I can confidently say that the in-person Root Cause Analysis (RCA) training delivered exceptional value to our clinical care managers and leadership teams. The facilitator brought a deep understanding of both clinical governance and the aged care context, making the training highly relevant and immediately applicable.
- Joanne Cross, Chief Quality, Safety & Innovation Officer
Royal Free Masons
Since the training, participants have reported a more consistent and proactive approach to incident review and risk management across all sites.
Does your organisation have custom training requirements?
The ACHS Improvement Academy Custom Training is a perfect option for healthcare organisations looking for tailored training that aligns with their specific goals, and context.
Workshops like this are an important step in embedding a culture of safety, reflection, and continuous improvement.
Please complete our Custom Training Enquiry Form to request more information.
