Training Clinical Case Managers on Effective Incident Investigation 

The ACHS Improvement Academy held a custom training session on Root Cause Analysis at Life Care in Adelaide, South Australia.

Life Care supports older South Australians with holistic home care, nursing, allied health and spiritual care services. The session brought together clinical and case managers who provide comprehensive support to older Australians and help them maintain their health and well-being at home. Clinical and case managers perform a variety of roles including clinical assessments, care planning and coordination of support services.  

Pictured: Staff at Life Care 

The training session run by Improvement Academy Director, Bernie Harrison, focused on how RCA incident investigation can be conducted effectively, with specific Aged Care examples. Life Care takes on a person-centred approach to care that focuses on fostering independence, dignity, and quality of life. Embracing structured methodologies like RCA can help strengthen this approach, helping teams to respond to incidents with insight, compassion, and accountability. The session also highlighted how taking a systemic approach to incident investigation helps uncover underlying causes and leads to more sustainable improvements in care. 
 

We found this session to be incredibly valuable. The presenter was knowledgeable, engaging, and made complex concepts easy to understand. The general consensus was the training not only reinforced existing knowledge but also deepened appreciation for the RCA process. We highly recommend this training to anyone looking to strengthen their problem-solving skills and drive continuous improvement in their organisation.

- Naomi Miranda, Quality & Education Coordinator 
 

Does your team have custom training requirements? 

The ACHS Improvement Academy Custom Training is a perfect option for healthcare organisations looking for tailored training that aligns with their specific goals, and context.    

Workshops like this are an important step in embedding a culture of safety, reflection, and continuous improvement.  

Please complete our Custom Training Enquiry Form to request more information.