Unlock Patient Safety Culture Analytics through Metrik

New service complimentary to ACHS Members to empower and transform teams.

ACHS Members now have complimentary access to the Patient Safety Culture Survey (PSCS), a powerful tool designed to assess and enhance the safety culture within healthcare organisations. Through Metrik, our performance data platform, you can collect, analyse, and benchmark your survey results with ease.

What is the Patient Safety Culture Survey?
The PSCS is based on the globally recognised Hospital Survey on Patient Safety Culture (HSOPS 2.0) developed by the Agency for Healthcare Research and Quality (AHRQ) and adapted for the Australian context by the Australian Commission on Safety and Quality in Health Care (ACSQHC).

What you will receive from this complimentary service:

  • Benchmarking and Insight: Gain a clear understanding of your organisation’s safety culture and benchmark your results against national and international standards.
  • Staff Engagement: Involve your team in the survey process to foster ownership, accountability, and open dialogue, encouraging continuous improvement.
  • Data-Driven Decisions: Use actionable data to inform strategic planning, staff training, policy development, and quality initiatives.
  • Improved Outcomes: A strong patient safety culture is linked to better patient outcomes, fewer adverse events, and higher staff satisfaction.


Conduct the PSCS Through Metrik
ACHS has integrated the PSCS into Metrik, making it simple for Members to access and analyse survey results. This will enable you to have:

  • Advanced Analytics: Analyse composite questions and visualise results through intuitive dashboards.
  • Secure and Confidential Data Storage: Data is stored securely , maintaining privacy and integrity.
  • Continuous Improvement: Access educational training, feedback mechanisms, and ongoing ACHS support to act on survey findings.
  • Benchmarking: Compare survey results over time and with other organisations for meaningful improvement.
  • Downloadable Reports: Generate reports that align with ACSQHC specifications for internal and external use.

By using the Patient Safety Culture Survey, your organisation can embed a culture of continuous improvement, engage staff in meaningful conversations about safety, and drive better outcomes for patients and teams alike.

Want to learn more?
Visit our webpage to submit an enquiry or learn more about the survey process.