National Safety and Quality Digital Mental Health (NSQDMH) Standards

The Australian Commission on Safety and Quality in Health Care (the Commission) released the National Safety and Quality Digital Mental Health (NSQDMH) Standards in November 2020, in collaboration with consumers, carers, families, clinicians, service providers and technical experts.

The ACHS NSQDMH Standards Accreditation Program is a three year program that consists of one assessment which is completed in two stages: Desktop Review and Verification Visit.

A digital mental health service is defined as a mental health, suicide prevention or alcohol and other drug service that uses technology to facilitate engagement and deliver care. Services may be delivered by:

  • Telephone (incl. mobile phone)
  • Videoconferences
  • Online (incl. web chats)
  • SMS
  • Mobile health applications (apps)




Clinical and Technical Governance Standard

Describes the clinical and technical governance, safety and quality systems and the safe environment (including privacy, transparency, security and stability of digital systems) that are required to maintain and improve the reliability, safety and quality of digital mental health care, and improve health outcomes for service users.


Partnering with Consumers Standard

Describes the systems and strategies to create a person-centred digital mental health system in which service users and where relevant, their support people are a) Included in shared decision-making, b) Partners in their own care, c) Involved in the development and design of quality digital mental health care.


Model of Care Standard

Describes the processes for developing and delivering digital mental health services, minimising harm to service users, their support people and others, communicating for safety and recognising and responding to acute deterioration in mental state.

Next Steps >

ACHS has provided accreditation services for many years to specialist mental health services. We currently accredit over 150 mental health services Australia wide.

If your health service organisation provides digital mental health services, please contact us to find out how ACHS can assist by filling in the form or call 02 9281 9955.