National Safety and Quality Mental Health Standards for Community Managed Organisations (NSQMHCMO)

ACHS is approved by the Australian Commission on Safety and Quality in Healthcare (the Commission) to assess healthcare organisations to the National Safety and Quality Mental Health Standards for Community Managed Organisations (NSQMHCMO).

The Commission partnered with community managed organisations, peak bodies, consumers, carers, healthcare providers, professional bodies, Primary Health Networks, and other representatives of the sector to develop the NSQMHCMO Standards and released them in November 2022.

The primary aim of the NSQMHCMO Standards is to protect the public from harm and to continuously improve the quality of service provision. The NSQMHCMO Standards provide a nationally consistent statement about the level of care consumers, families and carers can expect from a community managed mental health service. They also provide a quality assurance mechanism, which tests whether relevant safety and quality systems are in place.

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Who the standards apply to?

Mental health CMOs provide services such as psychosocial rehabilitation, helpline and counselling services, subacute step up/step down services, accommodation support, self-help and peer support, employment, education and family and carer support. CMO mental health services may include or be complementary to clinical care, and frequently collaborate with other service providers, including suicide prevention and alcohol and other drug services.

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THREE NSQMHCMO STANDARDS

1

Practice Governance

The Practice Governance Standard describes the practice governance, safety and quality systems and the safe environment that are required to maintain and improve the reliability, safety and quality of mental health care, and improve outcomes for consumers.

2

Partnering with Consumers, Families and Carers

The Partnering with Consumers, Families and Carers Standard describes the systems and strategies to create a person-centred mental health system in which consumers and, where relevant, their families and carers are:

Supported in their decision-making
Partners in their own care
Involved in the development and co-design of quality mental health care.

3

Model of Care

The Model of Care Standard describes the processes for delivering mental health services, recognising and responding to deterioration and minimising harm, preventing and controlling infection, managing medication use and communicating for safety.

Next Steps >

ACHS is Australia’s most experienced healthcare accreditation service. If your community managed health organisation provides mental health services, please contact us to find out how ACHS can assist by filling in the form or call 02 9281 9955.

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