The course focuses on developing skills in how to conduct an Open Disclosure using evidence based methods.
This Open Disclosure strongly links to the NSQHS second edition Standard 1.12
The health service organisation [i]:
a. Uses an open disclosure program that is consistent with the Australian Open Disclosure Framework [ii]
b. Monitors and acts to improve the effectiveness of open disclosure processes
Open Disclosure training will use a case study to teach key principles and will include a role play to demonstrate best practice in open disclosure. Through the interactive tools you will also have an opportunity to develop a response to an adverse event which has resulted in a family complaint. The case study explores the inpatient and home based care and the responses from the family who are astute observers of our care.