The course focuses on developing skills in how to conduct an Open Disclosure using evidence based methods.
This Open Disclosure strongly links to the NSQHS second edition Standard 1.12
The health service organisation [i]:
a. Uses an open disclosure program that is consistent with the Australian Open Disclosure Framework [ii]
b. Monitors and acts to improve the effectiveness of open disclosure processes
Open Disclosure training will use a case study to teach key principles and will include a role play to demonstrate best practice in open disclosure. Through the interactive tools you will also have an opportunity to develop a response to an adverse event which has resulted in a family complaint. The case study explores the inpatient and home based care and the responses from the family who are astute observers of our care.
Key outcomes
- Understand the current framework for open disclosure
- Identify barriers to open disclosure and benefits of such actions
- Understand how undertake a ‘good’ evidence based open disclosure process
- Have insight into the relationship between open disclosure, root cause analysis and quality improvement
- Address the improvement and follow up of open disclosure processes
Who should attend
Health care professionals including:- directors of nursing
- directors of clinical governance
- clinical psychologists
- social workers who lead open disclosure processes
- clinical managers and medical heads of departments
- surgical and procedural team leaders
- directors of patient safety
- patient safety officers
- consumer and patient representatives
- quality managers and front-line clinicians who provide care and services to patients
