Embedding a culture of transformation at Gold Coast Health

Our 2022 QI Awards winner Gold Coast Health is a prime example of how a culture of continuous safety and quality improvement can be built across an organisation.

NSQHS Standards Action 1.01 states that a governing body provides leadership to develop a culture of safety and quality improvement, and satisfies itself that this culture exists within the organisation.  

Gold Coast Hospital and Health Service, were one of the four final winners in the annual ACHS Quality Improvement (QI) Awards in 2022.  Gold Coast Hospital and Health Service won the Non-Clinical Service Delivery Award for their submission, ‘Embedding a culture of transformation at Gold Coast Health’, which aimed to embed a sustainable, continuous improvement culture within the health service. 

Project Summary 

With the aim of embedding a sustainable, continuous improvement culture, Gold Coast Health has set about aligning strategy, design, and execution of major change through the establishment of the Future Focus Transformation Program. With supporting problem-solving, program and project management functions to build capacity and capability in healthcare transformation, the Future Focus Transformation Program was established with the goals of a sustainable, value-focused, integrated and digitally enabled Health Service front of mind. 

The Strategy, Transformation and Major Capital (STMC) division has been able to apply a consistent methodology to the program, establish governance with Executive-level and Board visibility, support, and leadership, introduce program cadence and standards, and build the capability of clinical and non-clinical staff through relevant training programs. In addition, the application of additional rigour through assurance mechanisms including a Rigour Test and Benefits Advisory Panel prior to approval and Sustainability Test prior to closure have ensured initiatives within the program are set up for successful delivery and sustainable transition to business as usual. 

To read the full project please check out page 44 in the 2022 Quality Initiative Publication: the 25th ACHS Quality Improvement Awards.  


Applications for the QI Awards 2023 are open now. 

The QI Awards are an annual recognition of achievement and encouragement for quality improvement activities, programs or strategies that have been implemented into healthcare organisations. The Awards provide an opportunity to share patient-focused innovation and communicate their quality improvement achievements to the healthcare industry.

Click here to apply.